We want you to love your Sarabkala piece. If something is not right, here is how returns and exchanges work.
What can be returned
- Unstitched suits can be returned or exchanged within 7 days of delivery, provided the fabric is unused, uncut, unwashed and unstitched, with all pieces (shirt, salwar and dupatta), tags and original packaging.
- Please message us on WhatsApp or email us with your order ID to start a return.
What cannot be returned
- Made-to-order, customised or personalised pieces.
- Pieces that have been cut, stitched, altered, washed or worn.
- Items bought on final sale, if marked so at the time of purchase.
Damaged or wrong item
If your parcel arrives damaged, or you receive the wrong piece, please tell us within 48 hours of delivery with photos and, if possible, an unboxing video. We will arrange a replacement or a full refund.
Refunds
Once we receive and check the returned piece, refunds are processed to your original payment method within 5–7 working days. Bank processing times may add a few days. Original shipping charges are not refundable unless the item was damaged or incorrect.
Colours
We photograph our pieces as accurately as we can, but colours can look slightly different on different screens. This alone is not considered a defect.
Last updated 15 Oct 2026.